F.A.Q.
How do I place an order? Finding Items You will need to browse or search for the items you would like to order. Adding Items to Your Shopping Cart When you are ready to buy an item, click the "Add To Cart" button on the product detail page. This will take you to the shopping cart. If you wish to continue shopping, navigate back to the shopping sections by clicking on the proper buttons. You can access the contents of your Shopping Cart by clicking the Shopping Cart link or icon on our Web site. Proceed to Checkout Take a moment to review all of the items you’ve placed in your Shopping Cart. Here you can update the quantity of your items, or clear your cart. When you’re ready to place your order, click the "Checkout" button. You will be taken to the first page of the order form. Select a Shipping Method Consider how quickly you would like to receive your order, and choose a shipping method. Shipping times vary and do not include process times. Enter your Personal Information and Shipping Address .First, let us know your name and e-mail address (Keep in mind that the e-mail address you provide here will be the only e-mail address to which we can send information about following orders). Finally, tell us where you would like to ship your order. Provide a Method of Payment and Review and Submit Your Order Let us know how you would like to pay for your order. We accept American Express, MasterCard, and Visa. If you’re paying with a credit card, enter the number without spaces or dashes. Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the "Place Your Order" button to submit your order. Its as easy as that. How do I place an International order? Placing an international order is as easy as placing a domestic order. Please see above.
Shipping
We use multiple shippers to find the best rate, enter your information at checkout for your shipping charges.
Do you offer shipping to a PO Box?
YES. We ship through the United States Postal Service (USPS). If you get mail, we can deliver.
Do you offer shipping to APO/FPO addresses?
Yes. We can ship to APO/FPO destinations.
Expected delivery date
When can I expect delivery of my order?
You can expect most packages to be delivered to their destination within 3-5 business days from the ship date. International orders are longer.
• Most items normally leave our warehouse within 24 hours after you place your order.
• Items shipped to APO/FPO destinations will normally be delivered to the APO/FPO address within 5-7 business days from the ship date. Final delivery of those items will be subject to the terms and conditions of APO/FPO services.
Insurance
Are your packages insured?
You will have the option to insure your package on the checkout page for an additional charge. It is your option, however, if you do not wish to use insurance we will not be held responsible for lost or damaged shipments.
How-to Return an item
It's easy to initiate a return.
To set up a return, complete the following steps:
1. Just contact us for authorization, state reason for return and if you wish a different item, replacement or refund.
• For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to return shipping.
• After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item minus the shipping charge. We try hard to serve our customers better than anyone else. We wish we could accept all returns without any questions or limitations, but that is just not possible. Thank you for honoring these rules:
• Due to shipping considerations, we are not able to accept returns on items shipped to APO/FPO addresses.
• To qualify for a refund, ALL items must be returned in original condition.
• Do not mark or deface original manufacturer containers in any manner. We will not accept returns if packaging is not in its original condition.
• We will not accept any items that do not meet these requirements, and will return them to you.
Time Limitations on Returns
How long do I have to return a product?
You have up to 15 days after the ship date to initiate your return.
• Your items must reach us within 30 days from the shipping date.
• Items received after 30 days will not be accepted for return. We will ship late items back to you.
• Due to shipping considerations, we are not able to accept returns on items shipped to APO/FPO addresses.
What if I return an item after 30 days?
• We do not accept returns that reach us after 30 days from the original shipping date.
• Items received after 30 days will not be accepted for return. We will ship late items back to you.
Refund processing time
How long does it take for my account to be credited?
Please allow 14 days after we receive the items to process your credit.
Our warehouse and accounting staff work hard to process returns as quickly as possible.
Restocking Fees
There is a 25% restocking fee applied to all returns, returned in unused
and in original packaging. We do not refund any shipping fees.
Our Guarantee to You
We are committed to you, the products you want and the best possible online shopping experience possible.
Customer satisfaction is the primary key for our business.
All shirts are special ordered and customized to your satisfaction. Any mistake made on our behalf, need to be reported to us within 48 hours from the day you receive your order. We will be happy to fix any mistakes made by our staff in a timely manner.
We also guarantees the most reliable, secure online credit card transactions protecting your privacy. We use secure online payment services to process our orders on their encrypted secure servers.
Terms of service
Acceptance of Terms
We provide our services to you, subject to the following Terms of Service (TOS), which may be updated by us from time to time without notice to you. In action you shall be subject to any posted guidelines or rules applicable to such services which may be posted from time to time.
Description of Service
You shall understand and agree that the service may include advertisements and that these advertisements are there for your use and we and our associated companies and employees are in no way responsible for your use of these advertisements. Unless explicitly stated otherwise, any new features that augment or enhance the current service, shall be subject to the TOS. You understand and agree that the service is provided AS IS; and that we and our affiliate companies assume no responsibility for failure to deliver the services advertised. You are responsible for obtaining access to the service and that access may include third party fees, such as Internet service provider or airtime charges. You are responsible for those fees, including those fees associated with the display or delivery of advertisements. In addition, you must provide and are responsible for all equipment necessary to access the service.
Visitor Conduct
Under no circumstances will we, or our affiliate companies be liable in any way for any content including, but not limited to, for any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, e-mailed, transmitted or otherwise made available via the service. You agree to not use the service to Upload, post, e-mail, transmit or otherwise make available any content that is unlawful, vulgar, obscene or racially, ethnically, or otherwise objectionable. Impersonate any person or entity, including but not limited to, us or our affiliate companies official law enforcement official or falsely state or otherwise misrepresent your affiliation with a person or entity. Upload, post, e-mail, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters pyramid schemes, or any other form of solicitation. Upload, post, e-mail, transmit or otherwise make available any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment. Interfere with or disrupt the service or servers or networks connected to the service or disobey any requirements, procedures, policies or regulations of networks connected to the service. Intentionally or unintentionally violate any applicable local, state, national or international law. You agree that you must evaluate and bear all risks associated with, the use of any content. You understand that the technical processing and transmission of the service may involve transmission over various networks and changes to conform and adapt to technical requirements of connecting networks or devices.
International Users
Recognizing the global nature of the internet, you agree to comply with all local rules regarding online conduct and acceptable content. Specifically you agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside. You agree to indemnify and hold us and our subsidiaries, affiliates, officers, agents co-branders or other partners and employees, harmless from any claim or demand, including reasonable attorney fees, made by you or any third party due to or arising out of content that is submitted, posted, transmitted or made available through the service, your violation of the TOS, or your violation of any rights of another.
No Resale of Service
You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the service, use of the service or access to the service.
Modification of Service
We reservesthe right at any time and from time to time to cancel, terminate, modify or suspend temporarily or permanently any part of the service with or without notice to you. You agree that we and our subsidiaries, affiliates, officers, agents co-branders or other partners and employees shall not be liable to you or any third party for any modification, suspension, or discontinuance of the service.
Dealing with Advertises
Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the service, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings are solely between you and such advertiser. You agree that we and our associates shall not be responsible for loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the service. The service may provide, or third parties may provide, links to other world wide web sites or resources. Because we have no control over such sites and resources, you acknowledge and agree that we are not responsible for the availability of such external sites or resources and do not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further agree that we are not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content , goods or services available on or through any such site or resource.
Disclaimer of Warranties
You expressly understand and agree that your use of the service is at your sole risk, the service is provided on an as is, as available basis. We expressly disclaim all warranties of any kind, whether expressed or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. W makesno warranty that the service will meet your requirements or the service will be uninterrupted, timely, secure, or error free. The quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations and any errors in the software will be corrected. Any materiel downloaded or otherwise obtained through the service is done at your own risk and that you will be solely responsible for any damage to your computer system or loss of data. No advice or information, whether oral or written, obtained by you, through the service create any warranty not expressly stated in the TOS.
Limitation of Liability
You expressly understand and agree that we shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses( even if we have been advised of the possibility of such damages) resulting from the use or the inability to use the service, the cost of procurement of substitute goods and services resulting from any goods, data, information, services purchased or obtained or messages received or transactions entered into through or from the services. Unauthorized access to or alteration of your transmissions or data. Statements or conduct of any third party on the service. Any other matter relating to the service.
Notices
Notices to you may be made via either e-mail, or service banner postings. The service may also provide notices of changes to the TOS or other matters by displaying notices or links to notices to you generally on the service.
Trademark Information
All logos and product service names are trademarks of The T-shirt Barn
Copyrights
We respect the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide the following:
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest.
A description of the copyrighted work or other intellectual property that you claim has been infringed upon.
A description of where the material that you claim is infringing is located on the site.
Your address telephone number and e-mail address.
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.
General Information
This TOS constitutes the entire agreement between you and us, and govern your use of the service, superseding any prior agreements. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third party content or third party software. If any provision of the TOS is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the TOS remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the service or the TOS must be filed within thirty (30) days, after such claim or cause of action arose or forever be barred.
Violations
Please report any violations to us immediately